RETURNS

  • If you are not completely satisfied with the item(s) you received, you may return your purchase for a refund within 15 days of the ship date. Please note, an $8 flat fee will be deducted from the refund to cover return shipping.

    Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed.

    We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards.

    Requests for refund of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.

  • We currently do not offer exchanges.

  • If you receive an incorrect or defective item, please email us hello@invisiblestringdesigns.com with a photo of the item you received and a brief description of the issue.

SHIPPING

  • You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

  • Yes! We can ship internationally to most countries. All international orders will be shipped through FedEx International.

  • All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. All fees are to be paid for by the customer at the time of delivery. Invisible String Designs. does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. We are not responsible for non-paid import taxes, nor will we issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

  • We are unable to replace or refund lost or stolen packages.

    We recommend selecting a secure shipping location where someone is always present to receive deliveries. If you need to make a change to your shipping address, please email us as soon as possible. We’ll make our best attempt to change your address as long as the package has not been shipped. We cannot reroute a package once it has left our facility.

    If your package is missing, stolen, or lost in transit please contact us so we can assist you with your claim. While we’ll do everything we can to help you locate your package, we cannot refund or replace lost or stolen items.